Privacy Policy

This Privacy Policy explains how The Light Way – Innovation Coaching (“we”, “us”, “our”) collects, stores, and uses your personal information when you interact with our website and services. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988.

1. Information We Collect

We may collect the following personal information:

Name, email address, phone number
Booking details, preferences, or session notes
Payment information (processed securely via Stripe or third-party payment provider)
Any information you provide via forms, emails, or downloads

We may also collect non-identifiable data through website analytics (e.g. cookies, IP address, browser type).

2. How We Collect It

We collect personal information when you:

Submit a contact or booking form
Register for a service or coaching session
Subscribe to our newsletter
Download a free resource or guide
Communicate with us via email, phone, or social media
Make a payment through our online platform
Participate in coaching sessions (including information you choose to share)

3. Why We Collect It

We collect this information to:

Provide coaching and related services
Respond to your enquiries
Manage bookings, communication, and resources
Deliver newsletters, updates, or promotional material (if you opt in)
Improve the performance and usability of our website
Comply with legal obligations

4. How Your Information Is Stored

All data is stored securely using trusted third-party platforms including:

Wix (website & contact forms)
Stripe (payments)
MailerLite (email marketing – optional opt-in)
Encrypted digital files used to store session notes and client information

We do not sell, rent, or trade your information.
Data is protected through encryption, secure servers, and restricted access.

5. Disclosure to Third Parties

We will only share your personal information:

With service providers who support our business operations
If required by law
To prevent risk of harm to you or others
With your consent (e.g. referring you to another practitioner)

6. Cookies

This website uses cookies to enhance your user experience and track website performance.
You can manage your cookie preferences through your browser settings.
By using this website, you consent to the use of cookies as outlined in this policy.

7. Access, Correction & Deletion

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permissible)

To make a request, contact us using the details below.

8. Updates to This Policy

We may update this policy periodically. The latest version will always be posted on this website with the effective date.

9. Contact Us

For privacy questions or requests, please contact:
📧 bec.shinealight@gmail.com
📞 0428 628 623

Effective Date: July 2025